1.1 APTCO Pty Ltd (ABN ask lana) and their related bodies corporate (APTCO, we, our and us) are committed to responsible privacy practices and to complying with all relevant privacy laws including:
a) the Privacy Act 1988 (Cth) (Privacy Act (AU)); and
b) the Privacy Act 2020 (NZ) (the Privacy Act (NZ)),
in each case, unless stated otherwise, the “Privacy Act”, and in particular the privacy principles (“Privacy Principles”) and the Notifiable Data Breach schemes contained in each Privacy Act..
1.2 When applicable, APTCO will manage personal information using the related bodies corporate exemption and the employee records exemption as outlined in the Privacy Act (AU), as well as any other relevant exemptions under the Privacy Act or other legislation.
1.3 This Privacy Policy outlines how we handle personal information, including the ways we collect, store, and use it, as well as whom we may share it with. We may update this policy occasionally at our discretion. The most current version of our Privacy Policy can always be found on our website.
1.4 When feasible, you may interact with us anonymously, such as when making general inquiries about our products and services.
2.1 In this Privacy Policy, "personal information" refers to the definition provided in the Privacy Acts. Essentially, it encompasses any information or opinion that can identify, or reasonably be used to identify, an individual.
3.1 The types of personal information collected by APTCO vary depending on the specific circumstances in which the information is gathered.
3.2 APTCO may gather various contact details such as your name, occupation, address, email address, phone and fax numbers, and date of birth. Additionally, we may collect responses to any questions we ask and other details related to your interactions with us. If you make a purchase, we might also collect transactional and financial information necessary for processing the transaction. Furthermore, we may collect information about your pets.
3.3 If you are an individual contractor, employee or job applicant with APTCO, we may collect additional information related to your engagement with us. This includes details such as your qualifications, resume, reference information from your listed referees, tax file number, bank account details, feedback from supervisors, and training records.
3.4 When you use our websites, we may collect information about your usage, including your IP address, Internet service provider, browser version, the referring website, the website you visit next, the pages you view, the date and time of your requests, and your location.
3.5 Besides the types of personal information mentioned above, APTCO may also collect additional personal information as permitted or required by law.
4.1 APTCO gathers personal information through various methods. The most common ways we collect your personal information include:
a) Directly from you when you provide it to us, or to our agents or contractors; b) Through our website or online interactions, including our social media pages; c) For individual contractors, from your employer or recruitment agency; d) From publicly available sources; e) From credit reporting agencies; f) From our affiliated companies.
4.2 Most of the information we hold about you is typically stored electronically. This information may be kept in secure data centers located in Australia or in other secure data centers managed by our contracted service providers (including cloud storage providers) that may be situated outside Australia and New Zealand. Additionally, we may store some of your information securely in paper files or other physical formats.
5.1 The purposes for which we use and disclose your personal information depend on the circumstances under which we collect it. Whenever possible, we strive to inform you of the reasons for collecting your personal information, how we plan to use it, and with whom we may share it at the time of collection.
5.2 We may use or disclose your personal information for the following purposes:
a) For the reasons it was originally collected, including certain secondary purposes where permitted by law; b) For other purposes to which you have given your consent; c) As otherwise authorised or required by law.
In general, we collect, use, and disclose your personal information to conduct our business and manage our operations. Specifically, we may use your information to:
d) Respond to your requests, including those made through our websites or via email or other correspondence; e) Provide goods or services to you, assist a veterinarian, health professional, or service provider in delivering services (e.g., health services), or receive goods or services from you; f) Administer and manage our services, including billing, charging, and collecting debts; g) Enable your participation in loyalty programs, competitions, and promotions we conduct; h) Improve our products and services and keep you informed about these improvements; i) Understand our customer base and tailor our products and services accordingly; j) Perform business reporting and benchmarking, if applicable; k) Contact you (directly or through our service providers) for feedback, satisfaction surveys, and other market research activities; l) Verify your identity; m) Address any issues or complaints related to our relationship; and n) Communicate with you regarding the above, including through electronic messaging (such as SMS and email), mail, phone, fax, or any other lawful method.
5.3 We may also use and disclose your personal information for the purpose of direct marketing to you where:
a) you have consented to us doing so; or
b) it is otherwise permitted by law.
5.4 Direct marketing refers to reaching out to you directly to promote goods or services and offer special deals. This communication can be delivered through various methods, including mail, fax, telephone, email, or SMS. You can opt out of our direct marketing or adjust your contact preferences by reaching out to us (see section 14 of this Privacy Policy).
6.1 You are not generally required to provide any personal information we request. However, if you decide not to provide certain information, we may be unable to offer you products or services that rely on that information.
7.1 We may disclose your personal information to third parties for the purposes outlined in section 5 of this Privacy Policy.
7.2 This could include disclosing your personal information to the following types of third parties:
a) Our affiliated companies;
b) Contractors and service providers who assist us, such as suppliers, marketing agencies, data analysis and processing firms, billing and debt recovery services, website and data hosting providers, loyalty program administrators, and other IT vendors;
c) Our accountants, insurers, legal advisors, auditors, and other professional consultants;
d) Government and regulatory authorities, courts, tribunals, and other bodies as required or authorized by law;
e) Medical and health service providers in emergency situations;
f) Third parties to whom you have authorized or directed us to disclose your personal information (e.g., referees);
g) A third party, along with its advisors, in the event we are considering or undergoing an acquisition;
h) Carefully selected third parties with whom we have data-sharing agreements;
i) Third parties who require the information for law enforcement purposes or to address a serious threat to public safety; and
j) As otherwise permitted or required by law.
7.3 When disclosing your personal information to third parties, we will take reasonable steps to ensure that they use it solely for the purpose for which it was disclosed and in a manner consistent with the Privacy Principles and relevant health records legislation. This may include incorporating appropriate privacy and confidentiality clauses in our agreements with third-party service providers, where commercially feasible.
7.4 If you post information to public areas of our websites or social media pages, you acknowledge that this information, including your personal details, may be accessible to the public. Please exercise caution and discretion when deciding what information to share on these platforms.
8.1 Some of the third parties to whom we disclose personal information may be located outside the state or territory where the information was collected, or even outside Australia. The specific states, territories, and countries where these third parties are based will vary depending on the situation. For instance, we might share personal information with our affiliated companies abroad or with our international service providers.
9.1 APTCO will take reasonable measures to protect the personal information we hold about you. If you become aware of any security breaches, please notify us immediately.
10.1 We strive to keep your personal information as accurate as possible. We depend on the accuracy of the information provided to us both directly by you and indirectly from other sources.
10.2 If you believe that the personal information we hold about you is incorrect or if there are changes to your information, please contact us. Our contact details are provided in section 14 of this Privacy Policy.
11.1 APTCO websites may contain links to external sites. This Privacy Policy pertains only to our websites and does not apply to any third-party sites that are not operated or controlled by APTCO. We recommend reviewing the privacy policies of any websites that collect your personal information.
11.2 APTCO uses "cookies" and similar technologies on its websites and other applications. These technologies are standard practice in the industry and help us assess the effectiveness of our advertising and understand how visitors interact with our sites and applications. They enable us to generate statistics, measure user activity, enhance the functionality of our sites, and improve the overall customer experience.
11.3 If you prefer not to receive cookies, you can configure your internet browser to block cookies or to alert you when they are being used. However, please note that disabling cookies may affect the performance and functionality of our websites.
12.1 You can request access to the personal information APTCO holds about you by contacting us as outlined in section 14 of this Privacy Policy. We will provide access in accordance with the Privacy Act and health records legislation, subject to applicable exemptions. We may ask you to provide appropriate identification and, where permitted by law, we may charge an administration fee for processing your request.
12.2 If you find that any personal information we hold about you is incorrect or if you wish to update your details, please get in touch with us (see section 14 of this Privacy Policy).
13.1 If you have any questions, comments, or complaints regarding our collection, use, or disclosure of personal information, or if you believe we have not adhered to this Privacy Policy, the Privacy Act, or applicable health records legislation, please contact us (see section 14 of this Privacy Policy).
13.2 When reaching out, please provide as much detail as possible about your question, comment, or complaint.
13.3 APTCO takes privacy complaints seriously and will have an appropriate person review your concern with the goal of resolving it promptly and efficiently. We ask for your cooperation and any relevant information that may assist us in this process.
13.4 If you are not satisfied with the resolution of your complaint, you may contact the Office of the Australian Information Commissioner (click here for information) or the Office of the New Zealand Information Commissioner (click here for information) or other relevant regulatory bodies.
14.1 Please submit all privacy complaints and requests for updates or access to information using the contact form on our website.
